Terms and Conditions

1. General

1.1 These Terms and Conditions supersede any prior terms related to the use of the services of Heal With Ali and apply to all users of the Heal With Ali service. These Terms and Conditions may be updated from time to time. Please revisit these terms and conditions from time to time to check for changes. 

1.2 By using the Heal With Ali booking platform, Clients consent to these Terms and Conditions.

1.3 The Heal With Ali service, including all content on its website, does not constitute medical advice and should not be relied upon as such. Users should seek professional medical advice from a qualified medical practitioner. 

1.4 Heal With Ali is not an emergency service. In case of an emergency, contact a medical doctor, NHS 111, or emergency services at 999 in the UK, or emergency services within your own country of residence. 

1.5 This website may include links to other third-party websites. These links are provided for information only and are not intended to signify that Heal With Ali endorses such websites and/or their content. Heal With Ali does not assume responsibility for the content or availability of any external sites and takes no responsibility for any harm, loss or damage suffered as a result of using the linked websites or as a result of using the information published on any of the pages of the linked websites.

1.6 Heal With Ali makes no warranties or guarantees, expressed or implied, that its website will meet user requirements, operate without infringement, be compatible with all systems, or remain secure.

1.7 Heal With Ali takes reasonable steps to ensure that website content is accurate and current; however, it makes no representations or warranties as to its completeness or accuracy. Users are responsible for verifying any information relied upon.

1.8 Heal With Ali will not be liable for any temporary unavailability of the website due to circumstances beyond its control.

1.9 Whilst every effort is made to ensure downloadable content is free from viruses, Heal With Ali cannot accept any liability for damages resulting from virus infection.

2. Booking

2.1 Clients must be 18 years or older and possess the capacity to provide informed consent to use the service. 

2.2 By booking, the Client confirms they have the capacity to enter this agreement voluntarily and in good faith.

2.3 Upon receiving booking confirmation, a contract is established directly between the Client and Heal With Ali.

2.4 The Client confirms they are acting as a genuine individual and not in any other capacity or on behalf of an agency, unless explicitly disclosed.

2.5 Clients are subject to and responsible for complying with all booking terms, including cancellation policies and other specified conditions.

2.6 Clients shall not send photos or images that include nudity or any private body parts, whether of children or adults.

2.7 Clients will not be instructed to discontinue any medication by Heal With Ali.

2.8 The Client may be advised to consult their GP for health checks if Heal With Ali deems it necessary. Any changes to the Clients prescribed medication remains the responsibility of the Client and their prescribing practitioner.

2.9 The Client consents to Heal With Ali retaining records and personal information provided during or prior to a consultation.

3. Payment

3.1 Payment is non-refundable if the Client cancels within 48 hours of the appointment. The Client may, however, reschedule for an alternative date or time. Subsequent cancellations will also be non-refundable.

3.2 If Heal With Ali cancels the appointment, a full refund will be issued to the Client.

4. Consultation

4.1 Consultations will take place at the appointed time and for the scheduled duration.

4.2 The Consultation fee covers a 60 minute session for an initial consultation, a 30 minute session for a follow up consultation or a 15 minute session for an acute consultation.

4.3 Consultations are conducted via online platforms including but not limited to Zoom.

4.4 Consultations are confidential between the Client and Heal With Ali and will not be disclosed to third parties without written consent, except as required by UK law.

4.5 No refund will be provided if the entire session is not utilised.

4.6 After the Consultation, Heal With Ali will suggest a remedy/remedies or provide a prescription with instructions for obtaining those remedies.

4.7 The Consultation fee does not include remedies. Heal With Ali will not provide remedies and Clients are responsible for purchasing prescribed remedies directly from a Homeopathic Pharmacy. 

4.8 At Heal With Ali’s discretion, the Consultation duration may be extended at no additional cost.

4.9 The Client should ensure they are in a private space during the Consultation to maintain confidentiality.

5. Data Protection

5.1 The Client’s personal data, including sensitive data as defined under the Data Protection Act 2018, will be processed in accordance with data protection laws.

5.2 Clients will provide Heal With Ali with personal details such as name, contact information, and any other relevant details necessary for the Consultation.

5.3 Heal With Ali will only use personal data for Consultation purposes and any necessary follow-up.

5.4 If Heal With Ali becomes aware of any unauthorised access or breach of personal information, they will inform the Client as soon as possible.

5.5 Heal With Ali will securely store and destroy all personal data seven years after the date of the last consultation, in accordance with UK data protection legislation.

5.6 Heal With Ali will not disclose Client information to third parties without express permission unless legally required.

5.7 Clients may request access to their personal data held by Heal With Ali, in accordance with the Data Protection Act 2018.

5.8 Although reasonable measures are taken to protect Client data, the privacy of information shared via internet platforms, emails, and telephone cannot be guaranteed.

6. Limitation of Liability

6.1 Scope of Services

The healthcare services provided by Heal WIth Ali are intended to support and not replace any relationship that exists between a Client and their primary healthcare providers. The advice, diagnosis, treatment, and recommendations provided are based on the Client’s specific health information and current best practices in healthcare. Heal With Ali shall not be liable for any adverse outcomes resulting from factors outside of their reasonable control, including but not limited to, incomplete disclosure of medical history, undetected conditions, or non-compliance with prescribed treatments by the Client.

6.2 No Guarantee of Outcomes

Heal With Ali makes no guarantees or warranties regarding the outcomes of any medical treatments, recommendations, or procedures. Homeopathy is not an exact science, and individual Client responses can vary. Heal With Ali disclaims any liability for outcomes resulting from the Client’s use of the advice provided unless due to proven gross negligence or willful misconduct by Heal With Ali.

6.3 Limitation of Liability

To the fullest extent permitted by law, Heal With Ali shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, physical harm, mental distress, lost wages, loss of earnings, or loss of data, even if advised of the possibility of such damages. In all cases, Heal With Ali’s liability for damages shall not exceed the fees paid by the Client for the specific service from which the claim arose.

6.4 Online and Virtual Care

For services provided online or other virtual methods, Heal With Ali assumes no liability for technical difficulties, interruptions, or other issues outside of their control. The Client acknowledges that online services are subject to the same limitations as any remote care service and agrees to contact emergency medical services if urgent care is needed during or after a virtual consultation.

6.5 Applicable Law and Jurisdiction

Heal with Ali provides services to clients both within the United Kingdom and internationally through online consultations.

By purchasing or using our services from outside the United Kingdom, you agree that these Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or relating to these Terms or the services provided shall, to the fullest extent permitted by applicable law, be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects any mandatory consumer rights that may apply under the laws of your country of residence where such rights cannot legally be excluded.

Last updated 15th July 2026
(Reviewed every 2 years)